Privacy Policy

This website provides information about our academy, programs, locations, and contact options. It does not currently offer online account registration, sign-in, student profile management, course enrolment, order management, or payment processing.

If you arrange lessons or provide information through email, telephone, WhatsApp, or WeChat, our handling of that information is also covered by this policy. Additional notices or consent requests may be provided where a particular service requires them.

When you contact us, we may receive your name, email address, telephone number, messaging account details, and the information you choose to include in your enquiry. This may include a student's age, swimming experience, or lesson preferences where relevant to your request. Please share only information needed for us to help you.

To deliver and protect the website, our hosting infrastructure may process technical information such as IP addresses, browser and device details, requested pages, and access times. The availability and retention of technical logs depend on the hosting service and its configuration.

We use information to answer enquiries, discuss suitable lessons, communicate about services you request, operate and protect the website, and meet applicable legal obligations. We limit collection, use, and disclosure to reasonable purposes connected with these activities.

Where consent is required, we explain the relevant purposes and obtain appropriate consent. Contacting us about lessons does not by itself subscribe you to promotional messages. New purposes that require additional consent will be explained before the information is used for those purposes.

We use local storage in your browser to remember your language choice. This preference remains on your device until you change it or clear the site's stored data. Clearing it resets your saved language preference.

The current website does not use advertising trackers or audience analytics tools. We do not use your language preference to create an advertising profile. If we introduce analytics or other tracking tools, we will update this policy and provide any notice or choices required before using them.

Hosting, email, and communications providers may process information as needed to deliver their services. We may also disclose information with appropriate consent or where disclosure is required or permitted by law. We do not sell personal information.

If you choose to contact us through WhatsApp, WeChat, or another third-party service, that service also handles information under its own privacy terms. Depending on the provider, information may be processed outside Canada and be subject to the laws of that jurisdiction. You may contact us by email or telephone instead of using a messaging platform.

This website is intended for parents, guardians, and other people enquiring about lessons. We do not currently provide accounts for children or ask children to submit information directly through the website.

If you provide information about a child, please ensure you are the child's parent or guardian, or otherwise authorized to provide it. We limit requests for children's information to what is reasonably needed for the enquiry or service, and seek consent from a parent, guardian, or other authorized person where the child cannot provide meaningful consent.

We retain personal information for as long as reasonably needed for the purpose for which it was collected, including necessary follow-up and applicable legal retention requirements. When it is no longer needed and retention is no longer required, we take steps to securely delete or anonymize it.

We use reasonable safeguards appropriate to the sensitivity of the information and limit access to people who need it for their work. No internet transmission or storage system can be guaranteed to be completely secure.

You may contact us to request access to or correction of your personal information, ask about deletion, withdraw consent where applicable, or raise a privacy concern. We may need to verify your identity and, for a request about a child, your authority to act on the child's behalf.

Requests are subject to applicable law. We will explain any relevant limits, including where information must be retained or cannot be disclosed. Withdrawal of information needed for a service may affect our ability to provide that service.

We will update this page as our services or privacy practices change and show the revision date above. Before introducing account registration, student profiles, online enrolment, orders, or payments, we will explain the relevant data practices and provide any required notices and consent choices. This policy does not give advance consent to those future features.